Frequently asked questions

How can I sell my shoes?

The process is easy. Fill the form  by clicking on the button “Sell to us” above. Then let us take care of everything.
There is no commission, we purchase used shoes upfront

Why choosing AtelierFH?

We are not just a simple platform for buying & reselling second hand. We select shoes and we work with shoemakers to ensure a rigorous process for cleaning and repair. We promote the know how of shoemakers, and a different way of consuming fashion.

What do you mean by desinfection?

For us it is important that customers feel comfortable wearing second hand shoes. This is why we treat shoes first with a hot steamer and then manually with a 100% antibacterial solution inside to ensure a full disinfection.

How can I become a member?

Leave your personal details by simply clicking on “join the circle”.
Thank you !

How could I contact AtelierFH customer service?

You can always contact us by email to : hello@atelierfh.com

Can I exchange the shoes if they are second hand?

Returns are possible. The return costs are at the customer’s expense. 

Please see our Returns Terms. For more details please read the “Delivery and returns” conditions below in the website for more details

Can I try the shoes before buying?

Sure, you can simply book an appointment in our website. This service is available now in Zürich. Book here