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Delivery

Delivery cost?

Standard

In Switzerland
Free shipping over 220 CHF.
Below 220 CHF of purchase: 7 CHF

In Europe
We can deliver in France and Germany, please contact us directly at hello@atelierfh.com

Are taxes included?

Our prices have displayed all taxes in Switzerland.

For orders to France and Germany prices are quoted including Swiss tax. As therefore these orders are subject to any taxes and customs charges of the country of destination if they are bigger than Switzerland. These costs and the related formalities are the responsibility of the customer/recipient. They are to be paid to the carrier upon delivery.

What are the delivery methods offered?

We offer delivery in Switzerland via La Post.  

For the international, standard delivery with La Post. We can decide choose another transporter for international shipping.

What are the delivery times?

Once your payment has been confirmed, we guarantee a preparation and shipping time for your order of 48 hours (excluding weekends and holidays). You must then add the regular shipping time applying in your country.

In Switzerland

Standard delivery: 1 to 4 days (in working days) from the “shipped” status of your order according to Swisspost.

How to track my package?

As soon as your package is shipped, you will receive an e-mail with a link allowing you to track the delivery of your package.

 

Returns

What are the conditions to make a return?

Only items returned within 4 working days after delivery in their original packaging, accompanied by the copy of the email from AtelierFH “Return Request” .

The return costs are at the customer’s expense.

Before returning the parcel please send us a request by email to hello@atelierfh.com with the subject “Return Request” .   

How to Return an item:

– Email us at hello@atelierfh.com within 4 working days of receiving your order. Please state “Return Request” in the subject and the order number and the reason for return in the email

– We will send you a pre-paid shipping voucher for the return. You will have 3 working days to organize the return

– Once received and inspected you will receive a return in the item amount, minus above-noted return fees, within 15 days. You can choose to receive a voucher available on our eshop.

Please understand that these are rare unique second hand or vintage pieces – there is only one piece of each!
Time frame on Returns must be respected in order for us to accept the return.

How to proceed to an exchange?

If you need a different size or another style you will need to place a new order on our e-shop.

– Email us at hello@atelierfh.com within 4 working days of receiving your order. Please state “Exchange”

– We will send you a pre-paid shipping voucher for the return. You will have 3 working days to organize the return.

– Print the email confirmation from us in the packaging. Please ensure the shoes are returned to us in their original packaging.

Please understand that these are rare unique second hand or vintage pieces – there is only one piece of each!
Time frame on Returns must be respected in order for us to accept the return

What are the conditions for refund?

AtelierFH can refund your order or proceed to a credit/voucher.

If you have requested a refund, your account will then be credited under one week.
If you have requested a voucher/credit, you will receive it by email, and you will be able to use it on our e-shop.

You will receive a notification of reimbursement / credit by email when your request is processed after the atelier has processed your return.

If you have any questions please contact the Customer care via the contact form on our website https://www.atelierfh.com/contact